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Friday, April 13, 2012

Snapdeal.com Shopping and service review

I recently bought a Logitech M-950 mouse from Snapdeal.com. This post is an account of my shopping experience with them.

Why did I buy from Snapdeal and not from Flipkart.com?

This question may come to your mind in case you have followed my blog (or even looked around a little) and noticed that I am a Flipkart Fan boy.
Well that is because Flipkart did not have this mouse in stock with them (and still do not about three weeks after initially checking). I also did the "notify me" option in Flipkart (has that actually worked for you?).

One day I received a promotional mail from Snapdeal and noticed that they had deals on Logitech mice, including the I wanted to buy. Also, it was Rs. 50 Cheaper that Flipkart, so, I decided not to wait anymore and buy it from Snapdeal instead.

The timeline

--> On 13th of March 2012 at 8:50 AM -  I placed the order for the mouse on Snapdeal.com and paid via credit card. I immediately got an email and a SMS(text message) to confirm my order placement along with price, order id, shipping information and the estimated delivery date of 20th March 2012.

--> On 19th of March 2012 10:52 AM - I got an apologetic email from the Snapdeal system that my order has been delayed (reason not specified) and the revised date of delivery is 23rd of March 2012.

--> On 20th of March 2:07 PM - I received a mail letting me know that my product has shipped and the delivery date was now 24th of March. Shipping details included my address and also an AWB tracking number, which was linked directly to the courier company's website.

--> On 23rd of March - I received the package.

--> On 24th of March - I received an email from Snapdeal to confirm that my shipment had been delivered.

The fulfillment of the mouse was covered by a sub-vendor of Snapdeal and not by themselves. This was mentioned in the system when the order was placed.

The package was well sealed in cardboard and had Snapdeal sticky tape all over.

A few closing points

1. Something Snapdeal could improve upon is the delivery time line. They are delivering around the industry average time scales but not as prompt as Flipkart is i.e. 3 days flat!

2. I never called up Snapdeal even once so I cannot comment on their phone support.

So that is it, that was my experience. Please share yours in the comments.



Flipkart.com

59 comments:

Flourish Handmade Clothing said...
This comment has been removed by the author.
Flourish Handmade Clothing said...
This comment has been removed by the author.
withlovkaran said...

Snapdeal.com Shopping and service review : Pathetic


Item name : HTC one Dual SIM
Item Order number : 1436091475

This has been hell of a service received from Snapdeal. I have been watching this HTC one for a long time. After waiting for so many time I have decided to order this item. There was an amazing offer which played as a catalyst for me placing the order.

I have ordered the item with a good deal which is 4k less that that of the current listing. I was waiting for the item to be dispatched in 2-3 days. I have been constantly chasing the snapdeal customer support for the same. All they were saying was to waith for 2 more days. Now 10 days have already passed and the item was not dispatched yet. In the 10th day i received an message saying the item order is cancelled as there were some problem with the seller sending the item. I then called the customer care for the same.

What I hear from the representative is devastating. They said that
1. Snapdeal reserves every right to cancel at any time without the buyers consent.
2. The order item was placed in and lower listing value so the item can not be procured.

For this pathetic Service I have lost siilar deals from FlipKart and others and 10 days of my patience to wait for this phone.

Frankly speaking these guys dont care what some one thinks. Would this be a situation , I have purchased the item in some value and the current listing is less then what ?

Any way this is my story. I promise , will never order a single item from snap deal.
now I am now going to unsubscribe to snapdeal.

Flourish Handmade Clothing said...
This comment has been removed by the author.
Flourish Handmade Clothing said...

When I purchased a Lee jeans from snapdeal, delivery timeline has been extended for two days.But, no idea how it works with Flipkart.

nitin said...

i brought 2 pair of shoes from snap deal and they send me wrong size and color both of them are useless for me and when i asked for a return i was old told that i will have to send them back myself instead of them picking it up as they say in their site that they will pick up the product by them selves even after calling the customer care again and again no solution was provided they are one of the worse online sellers beware people..

Sudhakar Singh said...

Snapdeal is Worst company About product delivery. don't by any product from snapdeal.

Unknown said...

snapdeal is a fucking online service.1 month delay product from order date.so it is worst,fucking shit online service.....not trusty online service.

vivek.atsadvantage said...

I want to share my experience about SNAPDEAL (call it SCAMDEAL) here in this forum...as the worst thing about Snap deal...they delete the post in this page which tells about the reality and their bad service...have some guts and work to improve customer service, rather than delete like a coward. People who are here in this page are the online buyer and should know about SNAPDEAL...Here is what happened...I bought three Dell Vostro 15 3546 from Snapdeal. One of them turned out to be defective with the mouse pad being non-responsive. We logged a complaint with Snapdeal as well as Dell. Both these fraud companies said that once they sell they cannot take it back, they can only repair it. It was strange. They would deliver defective products to consumers & then refuse to replace it!! This is a nice way to clear their defective lot (and show that they are giving a good price). It was a huge mistake to go with snapdeal. NEVER EVER GO FOR SNAPDEAL. IT'S A COMPLETE FRAUD COMPANY who would show attractive price & sell defective stuff. Big disappointment. Now I'm planning to take the consumer court route for this as I really feel that these highly funded companies are extremely low on ethics & are taking consumers for granted.

Unknown said...

a group of useless fellows formed snapdeal. worst online store for ever.

I've ordered a TV in snap deal(order id: 3251132797) on October 19th. expected delivery date was on or before 28th Oct. I didn't get that product. without any intimation they changed delivery date to Nov 3. It's november 3 today they cancelled the order with out asking me. contacted customer support so many times. almost they raised 10-15 tickets on priority basis. and there is no update. they assured thrice for a call back from their supervisor. I didn't receive any call from them.

I think they should shutdown their business. and should go for some begging kind of activities.
they are unfit for any business.I could say every one in snapdeal is an useless element.

for customers. if you don't want to waste ur time don't order anything from snapdeal. they are the cheapest people having cheapest attitude.

friends, dont go for snapdeal

Unknown said...

they are worst poeple in the world,,dont believe in those guys,,i also suffered alot of these guys,,i ordered refrigerator on 24th oct and received on 15th Nov,,they took 23 days to deliver,,,and they delivered me different colour than what i ordered ,,,,i still felt ok ok,,,can continue,,when i installled it i came to that bulb inside it is not working,,i called them and raise complaint on 16th,,till today(21st nov) no reply from them,,better avoid snapdeal,,,otherwise ur money, time, health will be gone,,nd forgot to tel u one more worse thing that they will deliver to only zero floor,,they delivered my refrigerator to zero flr nd i gave 200 to labour to get it to 2nd flr,,,if i want to return again i have to pay to labour to get it to zero flr,,so, u can try ur luck if u are staying in zero floor,,but never try if u r not staying in zero flr,,,beware of snapdeal ,,,

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