I recently bought a Logitech M-950 mouse from Snapdeal.com. This post is an account of my shopping experience with them.
Why did I buy from Snapdeal and not from Flipkart.com?
This question may come to your mind in case you have followed my blog (or even looked around a little) and noticed that I am a Flipkart Fan boy.
Well that is because Flipkart did not have this mouse in stock with them (and still do not about three weeks after initially checking). I also did the "notify me" option in Flipkart (has that actually worked for you?).
One day I received a promotional mail from Snapdeal and noticed that they had deals on Logitech mice, including the I wanted to buy. Also, it was Rs. 50 Cheaper that Flipkart, so, I decided not to wait anymore and buy it from Snapdeal instead.
The timeline
--> On 13th of March 2012 at 8:50 AM - I placed the order for the mouse on Snapdeal.com and paid via credit card. I immediately got an email and a SMS(text message) to confirm my order placement along with price, order id, shipping information and the estimated delivery date of 20th March 2012.
--> On 19th of March 2012 10:52 AM - I got an apologetic email from the Snapdeal system that my order has been delayed (reason not specified) and the revised date of delivery is 23rd of March 2012.
--> On 20th of March 2:07 PM - I received a mail letting me know that my product has shipped and the delivery date was now 24th of March. Shipping details included my address and also an AWB tracking number, which was linked directly to the courier company's website.
--> On 23rd of March - I received the package.
--> On 24th of March - I received an email from Snapdeal to confirm that my shipment had been delivered.
The fulfillment of the mouse was covered by a sub-vendor of Snapdeal and not by themselves. This was mentioned in the system when the order was placed.
The package was well sealed in cardboard and had Snapdeal sticky tape all over.
A few closing points
1. Something Snapdeal could improve upon is the delivery time line. They are delivering around the industry average time scales but not as prompt as Flipkart is i.e. 3 days flat!
2. I never called up Snapdeal even once so I cannot comment on their phone support.
So that is it, that was my experience. Please share yours in the comments.
Why did I buy from Snapdeal and not from Flipkart.com?
This question may come to your mind in case you have followed my blog (or even looked around a little) and noticed that I am a Flipkart Fan boy.
Well that is because Flipkart did not have this mouse in stock with them (and still do not about three weeks after initially checking). I also did the "notify me" option in Flipkart (has that actually worked for you?).
One day I received a promotional mail from Snapdeal and noticed that they had deals on Logitech mice, including the I wanted to buy. Also, it was Rs. 50 Cheaper that Flipkart, so, I decided not to wait anymore and buy it from Snapdeal instead.
The timeline
--> On 13th of March 2012 at 8:50 AM - I placed the order for the mouse on Snapdeal.com and paid via credit card. I immediately got an email and a SMS(text message) to confirm my order placement along with price, order id, shipping information and the estimated delivery date of 20th March 2012.
--> On 19th of March 2012 10:52 AM - I got an apologetic email from the Snapdeal system that my order has been delayed (reason not specified) and the revised date of delivery is 23rd of March 2012.
--> On 20th of March 2:07 PM - I received a mail letting me know that my product has shipped and the delivery date was now 24th of March. Shipping details included my address and also an AWB tracking number, which was linked directly to the courier company's website.
--> On 23rd of March - I received the package.
--> On 24th of March - I received an email from Snapdeal to confirm that my shipment had been delivered.
The fulfillment of the mouse was covered by a sub-vendor of Snapdeal and not by themselves. This was mentioned in the system when the order was placed.
The package was well sealed in cardboard and had Snapdeal sticky tape all over.
A few closing points
1. Something Snapdeal could improve upon is the delivery time line. They are delivering around the industry average time scales but not as prompt as Flipkart is i.e. 3 days flat!
2. I never called up Snapdeal even once so I cannot comment on their phone support.
So that is it, that was my experience. Please share yours in the comments.
