Hotel Garni Seebachstüble – Titisee – FraudulentHotel

[ UPDATE 17th April 2015 ]
I made a complaint to Booking.com about this whole episode and they made me a refund for the two rooms for the extra part that we paid. i.e. 28 EUR per room that we paid extra at the new hotel. I do not know if Booking.com did it on their own or if they did something with the hotel. It good to see that there is some care in customer service by Booking.com. I think I can trust that website again.
Original Story continues below.
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This blog post is a public service announcement to warn others out there about this hotel:

Hotel Garni Seebachstüble
Seebachstr. 43, 79822 Titisee-Neustadt

These guys are a FRAUD! They take your reservation on Booking.com and then totally change it when you reach! We booked 2 rooms, for one night for 4 adults, for 80 EUR each, breakfast included, for the night of 4th April 2015. 

When we reached the hotel, firstly there was no one there at the reception, with a simple note on the door of a number to call. We found this really strange.

Then a lady came by said “Hello” and then disappeared into another room, without saying anything. Just “Hello! This lady actually made a phone call inside that room. When she came out she told us that we are not staying there but at another place and that a woman will come by in a car and take us there. We asked her why aren’t we staying in this Hotel which we had booked for us, and she said that her manager handles the booking and they only get the information but no updates as to why and who is booked where. She also told us that we are staying at another place and that someone is coming to take us there. Another lady came with her car and then drove us to another building with an apartment about 2 kilometres away.

At the apartment building, our friends had to take the stairs because the lift could not take the load of 4 people, in spite of being big enough. While getting to the apartment, the lift got stuck on the way up, between the 1^st and 2^nd floor. She then opened the doors with her hands, closed them again and then we got off at the 2^nd floor. We had to climb to the 3^rd floor. We needed a lift or room on ground/first floor because my wife is pregnant. We even mentioned this in our notes on Booking.com.

They gave us an apartment, with small kitchen etc. that was meant for a family of 2 adults and 2 children, and not 2 rooms like we had booked. It had bunk beds!! They expected two adults to sleep in bunk beds! How are we to fit in that? This apartment was also not worth 160 EUR, which is what I believe they would have charged us!

Also, for breakfast they expected us to go to the other hotel 2kms away. We had no car, and they planned to subject my wife to walking 2kms for breakfast! Useless people.

The useless, unprofessional manager refused to even come and speak to us in person and later stopped picking his phone. When we refused to stay in the alternate apartment they just left us at another hotel. At the other hotel we had to pay for more expensive rooms.

So please, do not ever book with this hotel at all. Do not subject yourself to this kind of torture.

Please help spread the word.

On a side note, in my opinion Titisee is not worth visiting at all, at least not in Winter. The lake view is nice but there is nothing to do at all, even if the lake is not frozen. Maybe it is better in the summer, with more activities.

The famous Black Forest cake is also largely over rated. There was no non-alcoholic version of the cake that we could find and therefore my wife could not even get a taste of the cake!

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